The new way to make
your clients happy.
Transitioning from mystery to mastery, Actionable enables you to consistently predict customer satisfaction across your entire customer base, every day.
The new way to make
your clients happy.
Transitioning from mystery to mastery, Actionable enables you to consistently predict customer satisfaction across your entire customer base, every day.
The new way to make
your clients happy.
Transitioning from mystery to mastery, Actionable enables you to consistently predict customer satisfaction across your entire customer base, every day.
The new way to make
your clients happy.
Transitioning from mystery to mastery, Actionable enables you to consistently predict customer satisfaction across your entire customer base, every day.
81.8
+2.14%
vs last 7 days
Tesla France
Latest NPS :
9
+4
Last Physical Meeting
21%
App Usage
47%
Push Notification
64%
See full report
81.8
+2.14%
vs last 7 days
Tesla France
Latest NPS :
9
+4
Last Physical Meeting
21%
App Usage
47%
Push Notification
64%
See full report
81.8
+2.14%
vs last 7 days
Tesla France
Latest NPS :
9
+4
Last Physical Meeting
21%
App Usage
47%
Push Notification
64%
See full report
81.8
+2.14%
vs last 7 days
Tesla France
Latest NPS :
9
+4
Last Physical Meeting
21%
App Usage
47%
Push Notification
64%
See full report
72.4
+9.23%
vs last 7 days
Olivia Jones
Latest NPS : -
Last Physical Meeting
Off Track
App Usage
At Risk
Push Notification
At Risk
See full report
72.4
+9.23%
vs last 7 days
Olivia Jones
Latest NPS : -
Last Physical Meeting
Off Track
App Usage
At Risk
Push Notification
At Risk
See full report
72.4
+9.23%
vs last 7 days
Olivia Jones
Latest NPS : -
Last Physical Meeting
Off Track
App Usage
At Risk
Push Notification
At Risk
See full report
72.4
+9.23%
vs last 7 days
Olivia Jones
Latest NPS : -
Last Physical Meeting
Off Track
App Usage
At Risk
Push Notification
At Risk
See full report
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Customers
Search customers
⌘
Show inactive customers
Sort
Filter
Name
Latest NPS
AX-Score
Segment
Last Order
Last App Usage
Jane Smith
6
+2
3 months ago
54.7
+5.75%
vs last 7 days
New Customer
1 week ago
Yesterday
Robert Johnson
8
+1
4 months ago
87.2
+2.25%
vs last 7 days
Loyal Customer
2 months ago
3 weeks ago
Emily Davis
-
25.3
-8.41%
vs last 7 days
Enterprise Customer
12 months ago
3 months ago
Michael Wilson
7
-1
5 months ago
52.6
+5.11%
vs last 7 days
Loyal Customer
4 weeks ago
2 months ago
Sarah Martinez
-
77.9
+3.03%
vs last 7 days
Enterprise Customer
7 months ago
1 month ago
William Brown
-
80.8
-2.91%
vs last 7 days
Enterprise Customer
Yesterday
Yesterday
Olivia Jones
-
72.4
+9.23%
vs last 7 days
New Customer
2 weeks ago
4 days ago
James Lee
9
+4
3 weeks ago
93.8
+21.05%
vs last 7 days
Gold Member
1 month ago
2 days ago
Ava Taylor
5
-3
6 months ago
40.6
-12.91%
vs last 7 days
Enterprise Customer
4 months ago
4 months ago
Ethan Anderson
-
27.2
+2.15%
vs last 7 days
Platinium Member
3 weeks ago
2 weeks ago
Benjamin Garcia
-
19.6
-8.03%
vs last 7 days
New Customer
1 month ago
3 days ago
Sophia Rodriguez
-
53.0
-2.29%
vs last 7 days
New Customer
1 month ago
3 days ago
Liam Hernandez
4
-2
12 months ago
17.3
+1.93%
vs last 7 days
Gold Member
3 months ago
3 months ago
Jessica
Mike
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Customers
Search customers
⌘
Show inactive customers
Sort
Filter
Name
Latest NPS
AX-Score
Segment
Last Order
Last App Usage
Jane Smith
6
+2
3 months ago
54.7
+5.75%
vs last 7 days
New Customer
1 week ago
Yesterday
Robert Johnson
8
+1
4 months ago
87.2
+2.25%
vs last 7 days
Loyal Customer
2 months ago
3 weeks ago
Emily Davis
-
25.3
-8.41%
vs last 7 days
Enterprise Customer
12 months ago
3 months ago
Michael Wilson
7
-1
5 months ago
52.6
+5.11%
vs last 7 days
Loyal Customer
4 weeks ago
2 months ago
Sarah Martinez
-
77.9
+3.03%
vs last 7 days
Enterprise Customer
7 months ago
1 month ago
William Brown
-
80.8
-2.91%
vs last 7 days
Enterprise Customer
Yesterday
Yesterday
Olivia Jones
-
72.4
+9.23%
vs last 7 days
New Customer
2 weeks ago
4 days ago
James Lee
9
+4
3 weeks ago
93.8
+21.05%
vs last 7 days
Gold Member
1 month ago
2 days ago
Ava Taylor
5
-3
6 months ago
40.6
-12.91%
vs last 7 days
Enterprise Customer
4 months ago
4 months ago
Ethan Anderson
-
27.2
+2.15%
vs last 7 days
Platinium Member
3 weeks ago
2 weeks ago
Benjamin Garcia
-
19.6
-8.03%
vs last 7 days
New Customer
1 month ago
3 days ago
Sophia Rodriguez
-
53.0
-2.29%
vs last 7 days
New Customer
1 month ago
3 days ago
Liam Hernandez
4
-2
12 months ago
17.3
+1.93%
vs last 7 days
Gold Member
3 months ago
3 months ago
Jessica
Mike
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Customers
Search customers
⌘
Show inactive customers
Sort
Filter
Name
Latest NPS
AX-Score
Segment
Last Order
Last App Usage
Jane Smith
6
+2
3 months ago
54.7
+5.75%
vs last 7 days
New Customer
1 week ago
Yesterday
Robert Johnson
8
+1
4 months ago
87.2
+2.25%
vs last 7 days
Loyal Customer
2 months ago
3 weeks ago
Emily Davis
-
25.3
-8.41%
vs last 7 days
Enterprise Customer
12 months ago
3 months ago
Michael Wilson
7
-1
5 months ago
52.6
+5.11%
vs last 7 days
Loyal Customer
4 weeks ago
2 months ago
Sarah Martinez
-
77.9
+3.03%
vs last 7 days
Enterprise Customer
7 months ago
1 month ago
William Brown
-
80.8
-2.91%
vs last 7 days
Enterprise Customer
Yesterday
Yesterday
Olivia Jones
-
72.4
+9.23%
vs last 7 days
New Customer
2 weeks ago
4 days ago
James Lee
9
+4
3 weeks ago
93.8
+21.05%
vs last 7 days
Gold Member
1 month ago
2 days ago
Ava Taylor
5
-3
6 months ago
40.6
-12.91%
vs last 7 days
Enterprise Customer
4 months ago
4 months ago
Ethan Anderson
-
27.2
+2.15%
vs last 7 days
Platinium Member
3 weeks ago
2 weeks ago
Benjamin Garcia
-
19.6
-8.03%
vs last 7 days
New Customer
1 month ago
3 days ago
Sophia Rodriguez
-
53.0
-2.29%
vs last 7 days
New Customer
1 month ago
3 days ago
Liam Hernandez
4
-2
12 months ago
17.3
+1.93%
vs last 7 days
Gold Member
3 months ago
3 months ago
Jessica
Mike
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Customers
Search customers
⌘
Show inactive customers
Sort
Filter
Name
Latest NPS
AX-Score
Segment
Last Order
Last App Usage
Jane Smith
6
+2
3 months ago
54.7
+5.75%
vs last 7 days
New Customer
1 week ago
Yesterday
Robert Johnson
8
+1
4 months ago
87.2
+2.25%
vs last 7 days
Loyal Customer
2 months ago
3 weeks ago
Emily Davis
-
25.3
-8.41%
vs last 7 days
Enterprise Customer
12 months ago
3 months ago
Michael Wilson
7
-1
5 months ago
52.6
+5.11%
vs last 7 days
Loyal Customer
4 weeks ago
2 months ago
Sarah Martinez
-
77.9
+3.03%
vs last 7 days
Enterprise Customer
7 months ago
1 month ago
William Brown
-
80.8
-2.91%
vs last 7 days
Enterprise Customer
Yesterday
Yesterday
Olivia Jones
-
72.4
+9.23%
vs last 7 days
New Customer
2 weeks ago
4 days ago
James Lee
9
+4
3 weeks ago
93.8
+21.05%
vs last 7 days
Gold Member
1 month ago
2 days ago
Ava Taylor
5
-3
6 months ago
40.6
-12.91%
vs last 7 days
Enterprise Customer
4 months ago
4 months ago
Ethan Anderson
-
27.2
+2.15%
vs last 7 days
Platinium Member
3 weeks ago
2 weeks ago
Benjamin Garcia
-
19.6
-8.03%
vs last 7 days
New Customer
1 month ago
3 days ago
Sophia Rodriguez
-
53.0
-2.29%
vs last 7 days
New Customer
1 month ago
3 days ago
Liam Hernandez
4
-2
12 months ago
17.3
+1.93%
vs last 7 days
Gold Member
3 months ago
3 months ago
Jessica
Mike
Master your satisfaction in minutes, not months.
Actionable seamlessly integrates with your company's data to automatically generate insightful analyses, revolutionizing the game forever.
Integrated
No Blind Spots
Actionable provides you with a comprehensive and integrated view of every customer interaction through our 130+ connectors. Understand every step of the customer journey to optimize their multi-faceted satisfaction.
+130 Connectors
CRM, Ticketing, Accounting, Analytics, Satisfaction Tools, and more.
Frictionless
We utilize OAuth connection protocols for quick and seamless integration.
Secure
Maintain total control over your data by customizing the scopes you share with us.
Encrypted
Your data is secured with advanced encryption for absolute confidentiality.
Connect your CRM
Before you get started, connect your CRM tool to synchronise your customers
Salesforce CRM
Connect
Hubspot CRM
Connect
Microsoft Dynamics 365 Sales
Connect
Zoho CRM
Connect
Pipedrive
Connect
ActiveCampaign
Connect
Skip for now
Next
Connect CRM
Satisfaction
Ticketing
Analytics
Nans Thomas
Iconic SAS
Iconic
Customers
Mike
Analyze
Revealing Drivers
Actionable delves deep into every interaction, uncovering unique satisfaction drivers tailored to your business. Continuously analyzed and refined by our AI, these drivers ensure ongoing learning for unparalleled precision.
Tailored Drivers
Unique satisfaction drivers identified and analyzed for your business.
Continuous Learning
Ongoing refinement processes ensure constant improvement.
No Black Box
Illuminate and understand the impact of each driver on satisfaction.
Ownership
Assign factors to owners or teams for accountability and engagement.
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Drivers
7
On Track
5
At Risk
6
Off Track
23
Irrelevant
41
All Drivers
Sort
Filter
Push Notification
3.1k customers
+2.11%
vs last 30 days
Last Physical Meeting
2.2k customers
-1.08%
vs last 30 days
Resolution Time
1.2hours avg.
+4.11%
vs last 30 days
Ongoing Invoicing Issue
241 customers
+1.45%
vs last 30 days
Impact
Driver
Status
Reach
Evolution
Source
Owner
91%
Push Notification
% of customers with push notifications enabled
On Track
55%
+3.11%
vs last 7 days
Marketing
95%
App Usage
% of customers using the platform once a week
Off Track
74%
-2.34%
vs last 7 days
Product
87%
Last Physical Meeting
% of customers with meetings in the last 90 days
At Risk
11%
+0.75%
vs last 7 days
Sales
81%
Resolution Time
% of tickets with a resolution time < 3h
On Track
80%
+0.53%
vs last 7 days
Customer Support
78%
Ongoing Invoicing Issue
% of customers with an Invoicing issue > 1 month
Off Track
34%
-93.10%
vs last 7 days
Accounting
32%
Social Sharing
% of customers who shared the product
Irrelevant
10%
+1.39%
vs last 7 days
Marketing
77%
Attrition in Sales Force
% of customers with a sales change < 6 months
At Risk
21%
-3.10%
vs last 7 days
HR
Predictive
Predictive AI
Actionable empowers you to predict customer satisfaction for every client, enabling proactive risk mitigation and opportunity identification. With individualized insights, teams can take swift actions with ease.
Real-Time Predictions
Predict customer satisfaction for each client in real time.
Preemptive Actions
Identify and address potential risks before they escalate.
Identify Opportunities
Spot opportunities for upselling, cross-selling, and enhanced CX.
Streamlined Actions
Take swift and targeted actions with insights tailored to each client.
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Customers
Search customers
⌘
Show predictive satisfaction
Sort
Filter
Name
Latest NPS
AX-Score
Segment
Last Order
Last App Usage
Jane Smith
6
+2
3 months ago
54.7
+5.75%
vs last 7 days
New Customer
1 week ago
Yesterday
Robert Johnson
8
+1
4 months ago
87.2
+2.25%
vs last 7 days
Loyal Customer
2 months ago
3 weeks ago
Michael Wilson
7
-1
5 months ago
52.6
+5.11%
vs last 7 days
Loyal Customer
4 weeks ago
2 months ago
James Lee
9
+4
3 weeks ago
93.8
+21.05%
vs last 7 days
Gold Member
1 month ago
2 days ago
Ava Taylor
5
-3
6 months ago
40.6
-12.91%
vs last 7 days
Enterprise Customer
4 months ago
4 months ago
Liam Hernandez
4
-2
12 months ago
17.3
+1.93%
vs last 7 days
Gold Member
3 months ago
3 months ago
Jessica
Master your satisfaction in minutes, not months.
Actionable seamlessly integrates with your company's data to automatically generate insightful analyses, revolutionizing the game forever.
Integrated
No Blind Spots
Actionable provides you with a comprehensive and integrated view of every customer interaction through our 130+ connectors. Understand every step of the customer journey to optimize their multi-faceted satisfaction.
+130 Connectors
CRM, Ticketing, Accounting, Analytics, Satisfaction Tools, and more.
Frictionless
We utilize OAuth connection protocols for quick and seamless integration.
Secure
Maintain total control over your data by customizing the scopes you share with us.
Encrypted
Your data is secured with advanced encryption for absolute confidentiality.
Connect your CRM
Before you get started, connect your CRM tool to synchronise your customers
Salesforce CRM
Connect
Hubspot CRM
Connect
Microsoft Dynamics 365 Sales
Connect
Zoho CRM
Connect
Pipedrive
Connect
ActiveCampaign
Connect
Skip for now
Next
Connect CRM
Satisfaction
Ticketing
Analytics
Nans Thomas
Iconic SAS
Iconic
Customers
Mike
Analyze
Revealing Drivers
Actionable delves deep into every interaction, uncovering unique satisfaction drivers tailored to your business. Continuously analyzed and refined by our AI, these drivers ensure ongoing learning for unparalleled precision.
Tailored
Drivers
Refine and nurture ideas into fruition with our precision cultivation tools.
Continuous
Learning
Ongoing refinement processes ensure constant improvement.
No Black Box
Illuminate and understand the impact of each driver on satisfaction.
Ownership
Assign factors to owners or teams for accountability and engagement.
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Drivers
7
On Track
5
At Risk
6
Off Track
23
Irrelevant
41
All Drivers
Sort
Filter
Push Notification
3.1k customers
+2.11%
vs last 30 days
Last Physical Meeting
2.2k customers
-1.08%
vs last 30 days
Resolution Time
1.2hours avg.
+4.11%
vs last 30 days
Ongoing Invoicing Issue
241 customers
+1.45%
vs last 30 days
Impact
Driver
Status
Reach
Evolution
Source
Owner
91%
Push Notification
% of customers with push notifications enabled
On Track
55%
+3.11%
vs last 7 days
Marketing
95%
App Usage
% of customers using the platform once a week
Off Track
74%
-2.34%
vs last 7 days
Product
87%
Last Physical Meeting
% of customers with meetings in the last 90 days
At Risk
11%
+0.75%
vs last 7 days
Sales
81%
Resolution Time
% of tickets with a resolution time < 3h
On Track
80%
+0.53%
vs last 7 days
Customer Support
78%
Ongoing Invoicing Issue
% of customers with an Invoicing issue > 1 month
Off Track
34%
-93.10%
vs last 7 days
Accounting
32%
Social Sharing
% of customers who shared the product
Irrelevant
10%
+1.39%
vs last 7 days
Marketing
77%
Attrition in Sales Force
% of customers with a sales change < 6 months
At Risk
21%
-3.10%
vs last 7 days
HR
Predictive
Predictive AI
Actionable empowers you to predict customer satisfaction for every client, enabling proactive risk mitigation and opportunity identification. With individualized insights, teams can take swift actions with ease.
Real-Time Predictions
Predict customer satisfaction for each client in real time.
Preemptive
Actions
Identify and address potential risks before they escalate.
Identify Opportunities
Spot opportunities for upselling, cross-selling, and enhanced CX.
Streamlined Actions
Take swift and targeted actions with insights tailored to each client.
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Customers
Search customers
⌘
Show predictive satisfaction
Sort
Filter
Name
Latest NPS
AX-Score
Segment
Last Order
Last App Usage
Jane Smith
6
+2
3 months ago
54.7
+5.75%
vs last 7 days
New Customer
1 week ago
Yesterday
Robert Johnson
8
+1
4 months ago
87.2
+2.25%
vs last 7 days
Loyal Customer
2 months ago
3 weeks ago
Michael Wilson
7
-1
5 months ago
52.6
+5.11%
vs last 7 days
Loyal Customer
4 weeks ago
2 months ago
James Lee
9
+4
3 weeks ago
93.8
+21.05%
vs last 7 days
Gold Member
1 month ago
2 days ago
Ava Taylor
5
-3
6 months ago
40.6
-12.91%
vs last 7 days
Enterprise Customer
4 months ago
4 months ago
Liam Hernandez
4
-2
12 months ago
17.3
+1.93%
vs last 7 days
Gold Member
3 months ago
3 months ago
Jessica
Master your satisfaction in minutes, not months.
Actionable seamlessly integrates with your company's data to automatically generate insightful analyses, revolutionizing the game forever.
Integrated
No Blind Spots
Actionable provides you with a comprehensive and integrated view of every customer interaction through our 130+ connectors. Understand every step of the customer journey to optimize their multi-faceted satisfaction.
+130 Connectors
CRM, Ticketing, Accounting, Analytics, Satisfaction Tools, and more.
Frictionless
We utilize OAuth connection protocols for quick and seamless integration.
Secure
Maintain total control over your data by customizing the scopes you share with us.
Encrypted
Your data is secured with advanced encryption for absolute confidentiality.
Connect your CRM
Before you get started, connect your CRM tool to synchronise your customers
Salesforce CRM
Connect
Hubspot CRM
Connect
Microsoft Dynamics 365 Sales
Connect
Zoho CRM
Connect
Pipedrive
Connect
ActiveCampaign
Connect
Skip for now
Next
Connect CRM
Satisfaction
Ticketing
Analytics
Nans Thomas
Iconic SAS
Iconic
Customers
Mike
Analyze
Revealing Drivers
Actionable delves deep into every interaction, uncovering unique satisfaction drivers tailored to your business. Continuously analyzed and refined by our AI, these drivers ensure ongoing learning for unparalleled precision.
Tailored Drivers
Unique satisfaction drivers identified and analyzed for your business.
Continuous Learning
Ongoing refinement processes ensure constant improvement.
No Black Box
Illuminate and understand the impact of each driver on satisfaction.
Ownership
Assign factors to owners or teams for accountability and engagement.
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Drivers
7
On Track
5
At Risk
6
Off Track
23
Irrelevant
41
All Drivers
Sort
Filter
Push Notification
3.1k customers
+2.11%
vs last 30 days
Last Physical Meeting
2.2k customers
-1.08%
vs last 30 days
Resolution Time
1.2hours avg.
+4.11%
vs last 30 days
Ongoing Invoicing Issue
241 customers
+1.45%
vs last 30 days
Impact
Driver
Status
Reach
Evolution
Source
Owner
91%
Push Notification
% of customers with push notifications enabled
On Track
55%
+3.11%
vs last 7 days
Marketing
95%
App Usage
% of customers using the platform once a week
Off Track
74%
-2.34%
vs last 7 days
Product
87%
Last Physical Meeting
% of customers with meetings in the last 90 days
At Risk
11%
+0.75%
vs last 7 days
Sales
81%
Resolution Time
% of tickets with a resolution time < 3h
On Track
80%
+0.53%
vs last 7 days
Customer Support
78%
Ongoing Invoicing Issue
% of customers with an Invoicing issue > 1 month
Off Track
34%
-93.10%
vs last 7 days
Accounting
32%
Social Sharing
% of customers who shared the product
Irrelevant
10%
+1.39%
vs last 7 days
Marketing
77%
Attrition in Sales Force
% of customers with a sales change < 6 months
At Risk
21%
-3.10%
vs last 7 days
HR
Predictive
Predictive AI
Actionable empowers you to predict customer satisfaction for every client, enabling proactive risk mitigation and opportunity identification. With individualized insights, teams can take swift actions with ease.
Real-Time Predictions
Predict customer satisfaction for each client in real time.
Preemptive Actions
Identify and address potential risks before they escalate.
Identify Opportunities
Spot opportunities for upselling, cross-selling, and enhanced CX.
Streamlined Actions
Take swift and targeted actions with insights tailored to each client.
Menu
Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Customers
Search customers
⌘
Show predictive satisfaction
Sort
Filter
Name
Latest NPS
AX-Score
Segment
Last Order
Last App Usage
Jane Smith
6
+2
3 months ago
54.7
+5.75%
vs last 7 days
New Customer
1 week ago
Yesterday
Robert Johnson
8
+1
4 months ago
87.2
+2.25%
vs last 7 days
Loyal Customer
2 months ago
3 weeks ago
Michael Wilson
7
-1
5 months ago
52.6
+5.11%
vs last 7 days
Loyal Customer
4 weeks ago
2 months ago
James Lee
9
+4
3 weeks ago
93.8
+21.05%
vs last 7 days
Gold Member
1 month ago
2 days ago
Ava Taylor
5
-3
6 months ago
40.6
-12.91%
vs last 7 days
Enterprise Customer
4 months ago
4 months ago
Liam Hernandez
4
-2
12 months ago
17.3
+1.93%
vs last 7 days
Gold Member
3 months ago
3 months ago
Jessica
Master your satisfaction in minutes, not months.
Actionable seamlessly integrates with your company's data to automatically generate insightful analyses, revolutionizing the game forever.
Integrated
No Blind Spots
Actionable provides you with a comprehensive and integrated view of every customer interaction through our 130+ connectors. Understand every step of the customer journey to optimize their multi-faceted satisfaction.
+130 Connectors
CRM, Ticketing, Accounting, Analytics, Satisfaction Tools, and more.
Frictionless
We utilize OAuth connection protocols for quick and seamless integration.
Secure
Maintain total control over your data by customizing the scopes you share with us.
Encrypted
Your data is secured with advanced encryption for absolute confidentiality.
Connect your CRM
Before you get started, connect your CRM tool to synchronise your customers
Salesforce CRM
Connect
Hubspot CRM
Connect
Microsoft Dynamics 365 Sales
Connect
Zoho CRM
Connect
Pipedrive
Connect
ActiveCampaign
Connect
Skip for now
Next
Connect CRM
Satisfaction
Ticketing
Analytics
Nans Thomas
Iconic SAS
Iconic
Customers
Mike
Analyze
Revealing Drivers
Actionable delves deep into every interaction, uncovering unique satisfaction drivers tailored to your business. Continuously analyzed and refined by our AI, these drivers ensure ongoing learning for unparalleled precision.
Tailored Drivers
Unique satisfaction drivers identified and analyzed for your business.
Continuous Learning
Ongoing refinement processes ensure constant improvement.
No Black Box
Illuminate and understand the impact of each driver on satisfaction.
Ownership
Assign factors to owners or teams for accountability and engagement.
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Overview
Drivers
Segments
Insights
Reports
Customers
Setup
Logs
Historical Sync
Integrations
Settings
Drivers
7
On Track
5
At Risk
6
Off Track
23
Irrelevant
41
All Drivers
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Push Notification
3.1k customers
+2.11%
vs last 30 days
Last Physical Meeting
2.2k customers
-1.08%
vs last 30 days
Resolution Time
1.2hours avg.
+4.11%
vs last 30 days
Ongoing Invoicing Issue
241 customers
+1.45%
vs last 30 days
Impact
Driver
Status
Reach
Evolution
Source
Owner
91%
Push Notification
% of customers with push notifications enabled
On Track
55%
+3.11%
vs last 7 days
Marketing
95%
App Usage
% of customers using the platform once a week
Off Track
74%
-2.34%
vs last 7 days
Product
87%
Last Physical Meeting
% of customers with meetings in the last 90 days
At Risk
11%
+0.75%
vs last 7 days
Sales
81%
Resolution Time
% of tickets with a resolution time < 3h
On Track
80%
+0.53%
vs last 7 days
Customer Support
78%
Ongoing Invoicing Issue
% of customers with an Invoicing issue > 1 month
Off Track
34%
-93.10%
vs last 7 days
Accounting
32%
Social Sharing
% of customers who shared the product
Irrelevant
10%
+1.39%
vs last 7 days
Marketing
77%
Attrition in Sales Force
% of customers with a sales change < 6 months
At Risk
21%
-3.10%
vs last 7 days
HR
Predictive
Predictive AI
Actionable empowers you to predict customer satisfaction for every client, enabling proactive risk mitigation and opportunity identification. With individualized insights, teams can take swift actions with ease.
Real-Time Predictions
Predict customer satisfaction for each client in real time.
Preemptive Actions
Identify and address potential risks before they escalate.
Identify Opportunities
Spot opportunities for upselling, cross-selling, and enhanced CX.
Streamlined Actions
Take swift and targeted actions with insights tailored to each client.
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Customers
Search customers
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Show predictive satisfaction
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Name
Latest NPS
AX-Score
Segment
Last Order
Last App Usage
Jane Smith
6
+2
3 months ago
54.7
+5.75%
vs last 7 days
New Customer
1 week ago
Yesterday
Robert Johnson
8
+1
4 months ago
87.2
+2.25%
vs last 7 days
Loyal Customer
2 months ago
3 weeks ago
Michael Wilson
7
-1
5 months ago
52.6
+5.11%
vs last 7 days
Loyal Customer
4 weeks ago
2 months ago
James Lee
9
+4
3 weeks ago
93.8
+21.05%
vs last 7 days
Gold Member
1 month ago
2 days ago
Ava Taylor
5
-3
6 months ago
40.6
-12.91%
vs last 7 days
Enterprise Customer
4 months ago
4 months ago
Liam Hernandez
4
-2
12 months ago
17.3
+1.93%
vs last 7 days
Gold Member
3 months ago
3 months ago
Jessica
Integrations
Satisfaction Superhighway
Because customer satisfaction is multi-faceted, buckle up for a joyride through +130 integrations to customer delight!
Integrations
Satisfaction Superhighway
Because customer satisfaction is multi-faceted, buckle up for a joyride through +130 integrations to customer delight!
Integrations
Satisfaction Superhighway
Because customer satisfaction is multi-faceted, buckle up for a joyride through +130 integrations to customer delight!
Integrations
Satisfaction Superhighway
Because customer satisfaction is multi-faceted, buckle up for a joyride through +130 integrations to customer delight!
Magic Space
Actionable Click Quest!
Embark on a clicking adventure to unlock actionable insights into customer satisfaction! Click away for endless revelations!